Shipping & Delivery

Shipping Information
Your order will be shipped directly from the hairbeautyonline.com’s warehouse to you via POSLAJU.

Delivery Charges
International Delivery
International shipping are shipped by Pos Malaysia’s e-Parcel to all major countries. 

Delivery via POSLAJU express will be arranged upon request (faster delivery and shipping charge may be higher).

Malaysia Delivery
FREE DELIVERY WITHING MALAYSIA with purchase above RM200. 

Purchase less than RM200, you would have two options to choose your shipping method, you may select e-Parcel (with lower shipping rates) or POSLAJU (faster delivery).
POSLAJU*
Kuala Lumpur Zone 1st 500g RM 3.50
  Add. 250g RM 0.80
Peninsula Zone 1st 500g RM 4.50
  Add. 250g RM 1.00
Sarawak Zone 1st 500g RM 6.50
  Add. 250g RM 1.50
Sabah/ Labuan Zone 1st 500g RM 7.00
  Add. 250g RM 2.00
* The above amount is not inclusive of 15% fuel surcharge, 10% handling charges and 6% GST

Estimate Delivery TIme Frame
Domestic delivery time frame
Estimate Time of Delivery and Transit
Shipment(s) to peninsular Malaysia, East Malaysia and Brunei destinations will be receive at least after 5 working days (exclude Public Holiday, Saturday and Sunday) from the date you make the order and payment.


POSLAJU (for order payment confirm before 12pm) estimated delivery time frame (e.g. from warehouse – destination)
POSLAJU
Klang Valley 1-2* days
Peninsular Malaysia - Sabah / Sarawak 1-3* days
Outskirt Areas 5* days

* This are the longest days it took to deliver based on our record.

Important note:
Delivery time varies and may be affected by various conditions such as public holidays and volume of mail traffics. The tables above are the estimated time frame only.

International delivery time frame
Estimate Time of Delivery and Transit
Shipment(s) to peninsular Malaysia, East Malaysia and Brunei destinations will be receive at least after 5-14 working days (exclude Public Holiday, Saturday and Sunday) from the date you make the order and payment.

Important note:
Delivery time may vary and may be affected by various conditions (e.g: weather, customs clearance, etc). The statement above is only for estimation purposes only.

Duties and Taxes
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from hairbeautyonline.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Purchases of Kindle may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information.


Prohibited and Restricted Goods
Different countries have different list(s) of prohibited and restricted goods, please check and observe your local ‘custom’ clearance lists. Customers are solely responsible for checking to see if the item can be imported to the country prior to making a purchase transaction.

Shipment(s) Not Receive After Estimated Delivery Date

You will be able to track your order status online:

- e-PARCEL: Click Here!
- POSLAJU: Click Here!
TA-Q-BIN:  Click Here!

If your order was not received within the estimated time frame, or if said tracking information is not valid/untraceable. Please contact us, in the event of ‘undeliverable package’ orders will be returned to us.


Undeliverable Package

There are several reasons that our carriers deem a package undeliverable.

Incorrect Address
If the address is incorrect or outdated, the shipment(s) will return to us. Do remember, to write a complete and full address in the shipping bill form.

Restriction Areas
If the package(s) is being made to a restriction area such as military base or prison, there may be delivery restrictions associated with the items or package, the package(s) will return to us if delivery fails.

Reject by Recipient
If recipient refuses to accept package, the package(s) will return to us. Do remember to notify recipient (if it is a gift/surprise/etc) after you have made the order.

Courier Mistakes
In rare cases, if the address label became illegible(unreadable) during shipping and handling process, the package(s) will be returned to us.


Damaged & Missing Item(s)
If upon receiving your order, there are any damage(s) to the package(s) or missing item(s) from your order. Do make a report by contact hairbeautyonline.com Customer Support at 603-62803227 or send email to us. But please keep all items, boxes, and packing material shipped exactly as you received it for inspection. Our customer support will advise you the next step.

If you have missing items spanning multiple boxes, please check the tracking status to confirm that all packages have been delivered with tracking number before you proceed filing a report with us.


Shipping Restrictions

For items shipped internationally, any warranty issue(s) and manufacturer restrictions may not be applicable; as items may not be designed for destination country standards, specifications and labelling requirements, though you will be notified if we’re unable to ship specific items to the address you’ve selected.

Different countries have different list(s) of prohibited and restricted goods, please check you’re your check and observe your local ‘custom’ clearance lists. Customers are solely responsible for checking to see if the item can be imported prior to the purchase transaction.


Item Availability

We take every measure to ensure that the products we offer are in stock. However unforeseen circumstances may happen, in the event of ‘Out-of-Stock’, we will notify you via phone call or email and our customer support will advise you the next step.


Delivery Service Delay

In rare cases, there are unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events and etc.

We Accept

Our Brands

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