|Your order will be shipped directly from the hairbeautyonline.com’s warehouse to you via POSLAJU.|
International shipping are shipped by Pos Malaysia’s e-Parcel to all major countries.
Delivery via POSLAJU express will be arranged upon request (faster delivery and shipping charge may be higher).
FREE DELIVERY WITHING MALAYSIA with purchase above RM200.
Purchase less than RM200, you would have two options to choose your shipping method, you may select e-Parcel (with lower shipping rates) or POSLAJU (faster delivery).
|Estimate Delivery TIme Frame|
|Domestic delivery time frame
Estimate Time of Delivery and Transit
Shipment(s) to peninsular Malaysia, East Malaysia and Brunei destinations will be receive at least after 5 working days (exclude Public Holiday, Saturday and Sunday) from the date you make the order and payment.
POSLAJU (for order payment confirm before 12pm) estimated delivery time frame (e.g. from warehouse – destination)
* This are the longest days it took to deliver based on our record.
Delivery time varies and may be affected by various conditions such as public holidays and volume of mail traffics. The tables above are the estimated time frame only.
International delivery time frame
Estimate Time of Delivery and Transit
Shipment(s) to peninsular Malaysia, East Malaysia and Brunei destinations will be receive at least after 5-14 working days (exclude Public Holiday, Saturday and Sunday) from the date you make the order and payment.
Delivery time may vary and may be affected by various conditions (e.g: weather, customs clearance, etc). The statement above is only for estimation purposes only.
|Duties and Taxes|
|You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from hairbeautyonline.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Purchases of Kindle may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
|Prohibited and Restricted Goods|
|Different countries have different list(s) of prohibited and restricted goods, please check and observe your local ‘custom’ clearance lists. Customers are solely responsible for checking to see if the item can be imported to the country prior to making a purchase transaction.|
|Shipment(s) Not Receive After Estimated Delivery Date|
You will be able to track your order status online:
If your order was not received within the estimated time frame, or if said tracking information is not valid/untraceable. Please contact us, in the event of ‘undeliverable package’ orders will be returned to us.
There are several reasons that our carriers deem a package undeliverable.
|Damaged & Missing Item(s)|
|If upon receiving your order, there are any damage(s) to the package(s) or missing item(s) from your order. Do make a report by contact hairbeautyonline.com Customer Support at 603-62803227 or send email to us. But please keep all items, boxes, and packing material shipped exactly as you received it for inspection. Our customer support will advise you the next step.
If you have missing items spanning multiple boxes, please check the tracking status to confirm that all packages have been delivered with tracking number before you proceed filing a report with us.
For items shipped internationally, any warranty issue(s) and manufacturer restrictions may not be applicable; as items may not be designed for destination country standards, specifications and labelling requirements, though you will be notified if we’re unable to ship specific items to the address you’ve selected.
Different countries have different list(s) of prohibited and restricted goods, please check you’re your check and observe your local ‘custom’ clearance lists. Customers are solely responsible for checking to see if the item can be imported prior to the purchase transaction.
We take every measure to ensure that the products we offer are in stock. However unforeseen circumstances may happen, in the event of ‘Out-of-Stock’, we will notify you via phone call or email and our customer support will advise you the next step.
|Delivery Service Delay|
In rare cases, there are unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events and etc.